Terms of Service

Agreement to Terms

Welcome to Best Dental. These Terms of Service ("Terms") govern your use of our website located at richmondtxdentists.com and your relationship with Best Dental as a patient or visitor. By accessing our website or using our services, you agree to be bound by these Terms.

Medical Disclaimer

Patient Relationship

Establishing Care

A dentist-patient relationship is established only when:

• You visit our office for a scheduled appointment
• A licensed dentist at Best Dental examines you and agrees to provide treatment
• You complete all required registration and consent forms

Use of our website or contacting us by phone or email does not establish a dentist-patient relationship.

Appointments

When you schedule an appointment with Best Dental, you agree to:

• Arrive on Time: Arrive 10-15 minutes before your scheduled appointment time to complete any necessary paperwork
• Cancellation Policy: Provide at least 24 hours notice if you need to cancel or reschedule your appointment
• Missed Appointments: Understand that missed appointments without proper notice may result in a cancellation fee
• Late Arrivals: Appointments may need to be rescheduled if you arrive more than 15 minutes late

Payment and Insurance

Payment Terms

You agree to the following payment terms:

• Payment Due: Payment is due at the time services are rendered unless other arrangements have been made in advance
• Accepted Forms: We accept cash, checks, credit cards, and dental insurance
• Insurance Filing: We will file claims with your insurance company as a courtesy, but you are ultimately responsible for payment
• Insurance Verification: While we verify insurance benefits, coverage is not guaranteed until your insurance company processes the claim
• Out-of-Pocket Costs: You are responsible for deductibles, co-payments, and any services not covered by your insurance

Financing and Payment Plans

We offer various financing options for larger treatments. Financing arrangements are subject to credit approval and the terms of the financing company.

Collections

Unpaid balances may be sent to a collection agency. You will be responsible for all collection costs, including reasonable attorney fees.

Informed Consent and Treatment

Treatment Plans

Before any treatment, we will:

• Explain your diagnosis and recommended treatment options
• Discuss the risks, benefits, and alternatives to proposed treatments
• Provide estimated costs for recommended procedures
• Obtain your informed consent before proceeding

Treatment Outcomes

You understand that:

• Dentistry is not an exact science and results cannot be guaranteed
• We will use our professional skill and judgment to provide quality care
• Outcomes may vary based on individual factors and circumstances
• You must follow post-treatment instructions for optimal results

Emergencies

In case of a dental emergency:

• Contact our office immediately during business hours
• Follow the emergency instructions on our voicemail after hours
• For life-threatening emergencies, call 911 immediately

Patient Responsibilities

As a patient, you are responsible for:

• Accurate Information: Providing complete and accurate medical history, insurance information, and contact details
• Updates: Informing us of any changes to your health status, medications, or insurance coverage
• Home Care: Following recommended home care instructions and maintaining good oral hygiene
• Follow-Up: Attending scheduled follow-up appointments as recommended
• Communication: Asking questions and communicating any concerns about your treatment
• Respectful Behavior: Treating our staff and other patients with respect and courtesy

Website Use

Acceptable Use

You agree to use our website only for lawful purposes. You may not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Introduce viruses, malware, or other harmful code
• Collect or harvest information about other users
• Interfere with the proper functioning of the website
• Impersonate any person or entity

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Best Dental or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User-Generated Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content. You represent that you have the right to submit such content and that it does not violate the rights of any third party.

Confidentiality and Privacy

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with HIPAA and other applicable laws. Please review our Privacy Policy for detailed information about how we collect, use, and protect your information.

Limitation of Liability

To the fullest extent permitted by law:

• Best Dental and its dentists, staff, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services
• Our liability for direct damages shall not exceed the amount you paid for the services in question
• We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components

Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access third-party sites at your own risk.

Indemnification

You agree to indemnify, defend, and hold harmless Best Dental and its dentists, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:

• Your violation of these Terms
• Your violation of any law or the rights of a third party
• Your use of our website or services

Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Arbitration

Any dispute arising from or relating to these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for disputes that may be brought in small claims court. The arbitration shall take place in Fort Bend County, Texas.

Class Action Waiver

You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action.

Medical Records Requests

You may request copies of your dental records at any time. We will provide copies within 30 days of your written request. Reasonable fees may apply for copying and mailing records.

Termination

Termination by You

You may terminate your relationship with Best Dental at any time by notifying us in writing. You remain responsible for payment of all services rendered prior to termination.

Termination by Us

We reserve the right to terminate our dentist-patient relationship under certain circumstances, including:

• Failure to pay for services rendered
• Failure to follow treatment recommendations
• Abusive or threatening behavior toward staff
• Repeated missed appointments without notice

In such cases, we will provide written notice and, when appropriate, continue emergency care for 30 days while you find a new dentist.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements you sign at our office, constitute the entire agreement between you and Best Dental regarding the use of our services and supersede all prior agreements and understandings.

No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

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