Our Cancellation &
No-Show Policy
We understand life happens — and we want to work with you. To protect appointment availability for every patient and ensure our team can care for you at your best, we ask for 24 hours notice when you need to cancel or reschedule.
Call Us: (281) 215-3065Why This Policy Exists
We don't enjoy enforcing cancellation policies — but we do believe in being transparent about why they matter for every patient we serve.
Appointments Are Reserved for You
When you book, we set aside a block of time exclusively for your care and prepare accordingly. That time cannot easily be filled on short notice.
Other Patients Are Waiting
Last-minute cancellations leave gaps that could have gone to patients on our waitlist who need care. 24 hours gives us time to offer that slot to someone else.
We Prepare Before You Arrive
Our team reviews your records, sterilizes instruments, and prepares materials specific to your treatment. That preparation takes time and resources.
It Keeps Care Affordable
Missed appointments have real costs. A consistent cancellation policy helps us keep our pricing fair for every patient in our practice.
The Policy at a Glance
Three simple scenarios — here's exactly what happens in each one.
Cancel with 24+ Hours Notice
Cancel at least 24 hours before your appointment and your deposit will be refunded in full. No fees, no penalties, no questions asked.
Cancel with Less Than 24 Hours
Cancellations made within 24 hours of your scheduled appointment result in forfeiture of your deposit. The deposit is non-refundable in this case.
Miss Your Appointment
If you do not arrive and do not contact us, your deposit is forfeited and a $50 no-show fee will be charged. No-shows prevent us from offering that time to patients who need care.
⚠️ Please Note: Late Cancellation & No-Show Fees Are Firm
We understand unexpected situations arise — illness, family emergencies, work obligations. While we genuinely empathize, our policy applies in all circumstances. Please reach out as early as possible if something comes up. Even if you're within the 24-hour window, contacting us promptly is always appreciated — and ensures we can try to offer your slot to another patient in need.
Understanding Your Deposit
Deposits are a portion of your treatment cost collected at booking to reserve your appointment — and they're fully refundable when you give adequate notice.
Collected at Booking
A deposit is required when scheduling appointments that involve treatment. The amount varies based on the procedure planned.
Applied to Your Treatment
When you keep your appointment, your deposit goes directly toward your total treatment cost — it's not an additional fee.
Refundable with 24hr Notice
Cancel at least 24 hours in advance and your deposit is refunded in full. No hassle, no paperwork — just call or cancel online.
Forfeited for Late Cancellations
Cancel within 24 hours or no-show without contacting us, and the deposit is forfeited. No-shows also incur a separate $50 fee.
Varies by Procedure
Deposit amounts are determined by the type and length of treatment scheduled. Our team will confirm your deposit at the time of booking.
How Deposits Work in Practice
Think of your deposit as the first payment toward your care — not a separate charge on top of it. When you arrive for treatment, your balance is calculated after the deposit has already been credited. Cancel 24+ hours in advance and it comes straight back to you. The deposit only becomes a loss if you cancel late or miss the appointment entirely.
Need to Reschedule?
We know schedules change — and we want to keep your care on track. Rescheduling is easy and there's no fee to move your appointment. Just give us as much notice as you can.
Reschedule Free of Charge
Give us at least 24 hours notice and we'll move your appointment to a new date at no cost. Your deposit carries forward and is applied to your rescheduled visit.
Deposit May Be Forfeited
If you request a reschedule within 24 hours of your appointment, it is treated as a late cancellation — your deposit will be forfeited and a new deposit will be required to rebook.
📞 Please Give Us as Much Notice as Possible
The earlier you let us know you need to reschedule, the better we can accommodate other patients who may be waiting. Reaching out promptly — even within the 24-hour window — is always the right call and genuinely appreciated by our team.
How to Cancel or Reschedule
Three easy ways to reach us — please do so as early as possible.
Call Our Office
The fastest way to cancel or reschedule is to call us directly at (281) 215-3065. Our team is available during business hours and will process your request immediately and confirm your refund if eligible.
Use Your Appointment Reminder
You'll receive appointment reminders via text or email before your visit. These reminders include a link or option to confirm, cancel, or request a reschedule — the easiest way to manage your appointment on your own schedule.
Book or Modify Online
You can manage your appointment through our online booking portal. Log in with your patient account to view, cancel, or request a new time. For same-day changes, please call us directly to ensure the fastest response.
Frequently Asked Questions
Policy Summary — At a Glance
Questions About Your Appointment?
Our team is happy to help — whether you need to cancel, reschedule, or simply have a question about your upcoming visit. Please reach out as early as possible so we can serve you and our other patients as well as we can.
